Due to the nature of my products, I cannot accept returns. However, your satisfaction is my top priority. These products should bring you joy! If you’re unhappy, I want to know. Please reach out with any concerns about your purchase. The Haven Shoppe does not assume responsibility for reimbursement for packages lost in transit. However, I do take responsibility for ensuring your items arrive in one piece. Items are packaged with great care, and no issues have ever been reported. But accidents do happen! If your order arrives broken or damaged, just send a picture within 24 hours of receipt, and I’ll happily replace your item.